SCHOOL SUPPORT

School Support

Educare ICT understand that every school has different needs and requirements , we work hard to offer a fully tailored and flexible support service to suit you. We aim to support your school toward its realistic vision and that is why our solutions are created from disscussions with teachers in the classroom, the problems they regularly encounter that slow the lesson time down during the day. We have an epert cloud support team that work quitley in the background as not to disturb the work day.


We also aim to deliver a support package at an affordable and scalable level. We are happy to undertake both on-going annual support or ad-hoc when needed.

Ad-Hoc Support

Educare ICT can offer one-off support as and when needed, this can be either a scheduled on-site visit or have one of our qualified MS professionals remote into your server to help with any and all issues. Our technicians are qualified to cover the following equipment


  • Education and Microsoft Software
  • Wireless Networks
  • Printing technology
  • Touchscreens
  • Projectors
  • Interactive Whiteboards
  • Digital Signage
  • CCTV
  • Digital Phone Systems
  • Servers
  • Tables/Laptops/computers 

Annual Contract

Educare ICT support contracts allow your staff to focus on day to day running of there duties and let teachers teach without the worry of their PC letting them down half way through a lesson! Within this contract you will receive a dedicated remote technician who will focus on you school, monitoring the server performance, print servers, wireless network to make sure your team don't get interrupted.


We do not operate an "insurance" or "banked hour" system, instead we only charge you for the work we carry out.


All support requests are submitted via our dedicated support email system for logging your issues and queries, this allows us to assign, track and update all logged tickets for each day. It helps us get the right technician allocated and also allows us to have a full report ready for our monthly updates with the school.


A Typical service level agreement (SLA)  will be set at 4hr fix, should a technician need to visit the school we would be onsite the next working day, however this is dependant on whether the school requires new hardware to fix the issue. If this is the case we would raise a quotation for the school. 

Share by: